Marketplace support
Help for customers and catering businesses
Find guidance on searching, profiles, quote requests, vendor accounts, availability and listing corrections.
Searching for a caterer
Start with the city and locality, then use only the filters that are essential for the event. Selecting too many conditions can produce very few results. Caterers physically located in an area may appear before businesses that serve the area from nearby. Check the location label on each card so you understand whether the business is local or travelling to the event area.
Understanding profile information
Profiles may contain information supplied by the business, reviewed by the marketplace or gathered from public sources. A verified label applies only to the details that have been reviewed; it should not be interpreted as a guarantee of performance. Prices marked “from” are starting indications and may change according to menu, guest count, venue, date, transport and service requirements.
Requesting a quote
Use the quote form on a caterer profile and include the event date, guest count, occasion and a useful description. Mention dietary requirements, serving style, venue access and expected meal time. The caterer can then respond with a more relevant proposal. Do not make payment until the final menu, total cost, inclusions, taxes, cancellation terms and payment schedule are confirmed in writing.
Vendor dashboard assistance
Business owners can use the vendor dashboard to update profile details, food badges, menus, images, video, certificates and availability. Marking a date as available or booked updates the public profile calendar. Keep availability current, especially during wedding and festival seasons, so customers are not encouraged to enquire for dates that are already committed.
Claiming or correcting a listing
Use the claim option on an unclaimed profile or contact support with the profile URL and evidence that you represent the business. Corrections to contact details, address, ownership or licence information may require verification. Duplicate profiles should be reported rather than edited separately.
Account and sign-in problems
Use the password reset option on the sign-in page if you cannot access your account. Confirm that the email address matches the one used during registration. Never share your password with a customer or someone claiming to represent Caterers Near Me. Support will not ask for your password.
Reporting a technical issue
Send the page URL, device type, browser, a clear description of what happened and a screenshot where possible. Explain what you expected to happen and whether the issue occurs while logged in or logged out. This information helps distinguish a content problem from a browser, cache or account issue.